Mail That Fails

Examples of and lessons from communications that neglect basic direct marketing Best Practices.

11/17/2025

Rest.com: Cramped Postcard Is Mostly Unreadable

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This small postcard from rest.com merits a Fail for Content and Offer . Can you find the call to action in 3 seconds? It's said that th...
11/09/2025

Corcoran: Moving In With Free Pizza

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This postcard from a duo of real estate brokers is a creative idea but it misses the mark in execution. Is it Mail That Fails , or just a bi...
10/19/2025

HomeServe: Needs Better Cobranding

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The first direct mail campaign I managed was an offer for The Practical Blue Hen, an informal guidebook I wrote for new students at the Univ...
10/12/2025

Catera Investors: You Gotta Know the Territory

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I received this self-mailer from Cetera  Investors. It looks like one of the typical acquisition lead generation mailers for an independent ...
5/12/2025

Venmo: Reminds Me of My Mother

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My mother meant well. When I was a college freshman, she meant to send me a care package. But life was so busy for Mom, working full time wh...
12/14/2024

Merrell: Oops, They Did It Again

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Four years ago, I shared a recommendation that Merrell include a clearly communicated offer expiration date on their postcards .  In October...
10/20/2024

Why Does Mail Fail, Revisited

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When I started this blog 15 years ago, my intent was to share direct marketing lessons using real-world communications as examples. While I ...
9/15/2024

ASPCA: Dedupe for the Dogs

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 I recently received on the same day two of the exact same solicitations to donate to the ASPCA .  Make the puppy happy. Clean up your maili...
4/10/2024

Discover Bank: An Email from Discover, Or Is It?

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I recently received an email from Discover Bank (probably) about adding a layer of security to my account -- and about some other basic ways...
12/04/2023

GE: UltraFast Postcard Fail

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I recently received a postcard from GE that merits several Fails for Content.  The front shows an androgynous person in a high-end walk-in c...
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Marc Davis
I created a successful direct mail business to pay my way through college, inspiring me to focus my career on direct marketing. My skills have broadened to other marketing disciplines, yet my passion for consumer mail and email marketing hasn't changed. This blog is dedicated to sharing lessons from direct marketing communications that miss the mark. All opinions are my own.
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