Mail That Fails
Examples of and lessons from communications that neglect basic direct marketing Best Practices.
11/17/2025
Rest.com: Cramped Postcard Is Mostly Unreadable
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This small postcard from rest.com merits a Fail for Content and Offer . Can you find the call to action in 3 seconds? It's said that th...
11/09/2025
Corcoran: Moving In With Free Pizza
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This postcard from a duo of real estate brokers is a creative idea but it misses the mark in execution. Is it Mail That Fails , or just a bi...
10/19/2025
HomeServe: Needs Better Cobranding
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The first direct mail campaign I managed was an offer for The Practical Blue Hen, an informal guidebook I wrote for new students at the Univ...
10/12/2025
Catera Investors: You Gotta Know the Territory
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I received this self-mailer from Cetera Investors. It looks like one of the typical acquisition lead generation mailers for an independent ...
5/12/2025
Venmo: Reminds Me of My Mother
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My mother meant well. When I was a college freshman, she meant to send me a care package. But life was so busy for Mom, working full time wh...
12/14/2024
Merrell: Oops, They Did It Again
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Four years ago, I shared a recommendation that Merrell include a clearly communicated offer expiration date on their postcards . In October...
10/20/2024
Why Does Mail Fail, Revisited
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When I started this blog 15 years ago, my intent was to share direct marketing lessons using real-world communications as examples. While I ...
9/15/2024
ASPCA: Dedupe for the Dogs
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I recently received on the same day two of the exact same solicitations to donate to the ASPCA . Make the puppy happy. Clean up your maili...
4/10/2024
Discover Bank: An Email from Discover, Or Is It?
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I recently received an email from Discover Bank (probably) about adding a layer of security to my account -- and about some other basic ways...
12/04/2023
GE: UltraFast Postcard Fail
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I recently received a postcard from GE that merits several Fails for Content. The front shows an androgynous person in a high-end walk-in c...
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