6/20/2010

AT&T tweaks it’s upsell letter

I commented on AT&T’s customer service style upgrade letter three times. Below is another letter I received. There are not any new fails, but it is interesting to see how a solo mail package used often can be tweaked and improved. Perhaps this is an evolved Control pakage.  

The upsell this time is for only one bundle, although there is a soft reminder that AT&T would like to meet my needs if this is not the best match. There is no irrelevant mention of DirecTV. ‘Kelly’ personally signs the letter. Overall, the letter is warm, inviting, clear, and supporting. It is promotional but does not feel promotional.  Is this package the right choice for a Control?

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